Developer Instance Offline Issue

frankmseque
Tera Contributor

‎01-03-2025 07:25 AM

I have been working in a developer instance (developer.servicenow.com) for over a week.  I was in the instance as recently as yesterday.  When I attempted to login this morning, I received the following message "The instance is offline.  Please check again in a few minutes".  

 

How long does it typically take for the instance to recover? 

 

At this point it has been approximately 3 hours.  

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-03-2025 11:21 AM

Hi @frankmseque 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Dr. Atul G. - Learn N Grow Together
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Sandeep Rajput
Tera Patron
Tera Patron

‎01-04-2025 07:31 AM

@frankmseque If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.

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