Developer instance "The instance is offline. Please check again in a few minutes."

Martin_Hargrave
Tera Contributor

‎01-03-2025 01:58 AM - edited ‎01-03-2025 04:53 AM

Hi all, I'm trying to log onto my PDI through the Developer Portal and instantly greeted with "The instance is offline. Please check again in a few minutes." If I try to refresh the instance, it thinks about it for 20-30 seconds and comes back saying the same thing.

 

*Please do not suggest releasing the instance - this does not solve my issue*

 

If I try to access it by URL I get the statement "Service Interruption: This instance is unavailable.
If service does not restore promptly, please file an incident in the ServiceNow online Support Portal or contact Customer Support via phone." The contact center doesn't have information that I haven't already tried, and the link for support via phone is broken.

 

Does anyone know a workaround for this? I have content on my PDI that I need access to, so releasing it and getting a new one wouldn't solve my issue. Thanks in advance!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-03-2025 02:01 AM

Hi @Martin_Hargrave 

 

I've been using PDI without any issues since this morning, but I've come across several posts in the community regarding PDI being offline. Here are a few things to consider:

  • There is no official support available for PDI at the moment.
  • If you can wait, it might be best to hold off a bit longer.
  • You could release this instance and start a new one, but please note that you will lose your previous data. To prevent losing update sets in the future, be sure to take regular backups of your PDI.
  • There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, it looks like you may need to wait 1-2 days, and hopefully, the PDI will be back online.
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Dr. Atul G. - Learn N Grow Together
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Martin_Hargrave
Tera Contributor
In response to Dr Atul G- LNG

‎01-03-2025 02:03 AM

Hi there, thank you for the response.

 

Is it really a wait for 1-2 days? Is this based on this happening before? I was online at 8pm (UK) last night so it could only have been offline a maximum of ~12 hours.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Martin_Hargrave

‎01-03-2025 02:06 AM

Hi @Martin_Hargrave 

 

I've seen that many users have gotten their PDI back within 1-2 days, but it's not guaranteed. If it's urgent and you can't afford to wait, it might be better to release the current instance and take a new one.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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PrashantLearnIT
Giga Sage

‎01-03-2025 04:01 AM

Hi @Martin_Hargrave 

 

Probably request new one that would be better

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