Developer instance "The instance is offline. Please check again in a few minutes."

[Martin_Hargrave]

Hi all, I'm trying to log onto my PDI through the Developer Portal and instantly greeted with "The instance is offline. Please check again in a few minutes." If I try to refresh the instance, it thinks about it for 20-30 seconds and comes back saying the same thing.

*Please do not suggest releasing the instance - this does not solve my issue*

If I try to access it by URL I get the statement "Service Interruption: This instance is unavailable.
If service does not restore promptly, please file an incident in the ServiceNow online Support Portal or contact Customer Support via phone." The contact center doesn't have information that I haven't already tried, and the link for support via phone is broken.

Does anyone know a workaround for this? I have content on my PDI that I need access to, so releasing it and getting a new one wouldn't solve my issue. Thanks in advance!

[abhisnow020]

Hi Martin, i have been facing the same issue with two instances i use, since yesterday. 

Both instances can't be down at the same time. Have you been able to reclaim yours.

Thanks.

[Martin_Hargrave]

Hi there, I wasn't attempting to reclaim my instance because I needed the data on it. I was lucky by all accounts - waited one full working day and it was fine. Offline at 08:00, back online at 18:00. Check again today and let us know if it's back online!

[JaishreeR]

Hi @abhisnow020 

The developer instance is under maintenance now and you can request Servicenow to notify you when your instance is available.

Please check similar thread: https://www.servicenow.com/community/app-engine-forum/unable-to-wake-instance/m-p/3146990#M6566

If my response was helpful, please mark my answer helpful 👍 and accept as a solution ✅ so it can be valuable to others.

Thanks 

Jaishree R