difference between configuration and customization

[sasi]

Hi,

what is the difference between customization and configuration. and which one is the best to choose

Regards,

Sasikala.

[Ashu2]

Hi

https://www.iqs.com/resources/white-papers/differences-and-benefits-of-software-configuration-versus-customization/

https://community.servicenow.com/community?id=community_question&sys_id=336d8be9db9cdbc01dcaf3231f9619bd