disable auto assignment of tickets.
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08-08-2016 10:51 AM
is there a way to disable the auto assignment of tickets? It's causing problems and it's not something we are going to ever be able to use.
Thanks
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08-08-2016 10:53 AM
Auto-assignment to what, assignment group or assigned to?
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08-08-2016 11:09 AM
This is for Security Incidents. When a security Incident is submitted it is auto assigned to a user. I want it assigned to the group with no user and allow the group to assign it to whoever they want.
Joshua Burch
IS Security Engineer
Enterprise Architecture
(434) 592-7440
Liberty University | Training Champions for Christ since 1971
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08-08-2016 11:15 AM
You must have a business rule somewhere that's auto-assigning the security incident. By default, tickets are not auto-assigned.
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08-08-2016 11:23 AM
This is how it's working out of the box for some reason. Where are business rules configured for the security operations application?
Joshua Burch
IS Security Engineer
Enterprise Architecture
(434) 592-7440
Liberty University | Training Champions for Christ since 1971
