Disable or Remove 'Provide Feedback' topic from 'Show Me Everything' list of topics in Virtual Agent

[Durga K B]

Hi All,

I'm looking to exclude the 'Provide Feedback' topic from the 'Show Me Everything' list, but it appears there's no option to either deactivate or remove it from the topic picker. The options to do so are unavailable (greyed out) in the VA designer.

Does anyone know how to achieve this?

Appreciate your help in advanced !!

Thank you.

[Community Alums]

Hi @Durga K B ,

You can navigate to sys_cs_topic.list from the filter navigator, then look for the topic you want to hide and make the filed "is topic visible" to false:

[Durga K B]

Hi Sandeep,
The "Provide Feedback' topic is an OOTB read-only topic and the "is topic visible" field cannot be set to false. Attempts to modify these using a FIX script were also unsuccessful.

Thanks,
Durga

[Keszia]

Did you find the solution to this? It seems to be locked as Active and cannot be deleted or deactivated.

[SangeethaSu]

@Durga K B Did you find a solution to this?