Disable or Remove 'Provide Feedback' topic from 'Show Me Everything' list of topics in Virtual Agent

[Durga K B]

Hi All,

I'm looking to exclude the 'Provide Feedback' topic from the 'Show Me Everything' list, but it appears there's no option to either deactivate or remove it from the topic picker. The options to do so are unavailable (greyed out) in the VA designer.

Does anyone know how to achieve this?

Appreciate your help in advanced !!

Thank you.

[ChrisSanc]

Hi @Durga K B ,

I found the same restriction and I'm looking for a solution.

Did you manage to disable it?

Thanks

[brunckda]

Have the same question! "Provide Feedback" is still visible... No matter what I am doing 😞 

[Vikas Kumar5]

Hi,

We encountered the same issue and reached out to ServiceNow for assistance by creating a HI-Ticket. They marked the topic as inactive and provided us with an updated set, which we have used in subsequent environments.

Thank you !!

[Vikas Kumar5]

Hi @brunckda @ChrisSanc @SangeethaSu @Keszia , 

We encountered the same issue and reached out to ServiceNow for assistance by creating a HI-Ticket. They marked the topic as inactive and provided us with an updated set, which we have used in subsequent environments.

Thank you !!