Disable "Add All" button when linking incidents to problems

[Gareth Davies1]

I'm looking at the "Add" UI action for incident that's used when adding incidents to a problem record. I'm trying to hide the "Add All" button if there are >100 incidents in the list. Allowing someone to link 4.5 million incidents to a problem with one click is NOT something that's going to happen!

However, the UI action calls a function called getURL in the BulkAddIncidents script include which sends the UI action off to open incident_add_records.do as an iframe in a modal. Happy days, I think.

Except incident_add_records.do is not the endpoint of a UI page, it's not a processor, I have absolutely no idea what it is. Does anyone have any idea where the definition of that page lives or how I can remove that button under specific conditions? 

[ShreeMan]

Any solution on this?? I am also facing same issue.

[lucascaixeta]

Hi, I might have found what you are looking for.

Please follow the steps:

 > Under "Workspace Experience" > "Action & Components" > Click on "Related List Actions" to go to the table sys_declarative_action_assignment

 > Filter by:

Action Label: Add

Table: incident

> Open the record with the description "Add Incidents to Problem Record" (7a5f33ccc3621010e8a0a6bec840dd6c)

> On the "Related Links", click on advanced view

> Check out on the "Conditions tab" for Script Conditions

Add All button on the incident.problem_id Related list

Hope this helps

[ShreeMan]

I'm looking at the "Add" UI action for incident that's used when adding incidents to a problem record. I'm trying to hide the "Add All" button and I want that no one should be able to click on 'Add All' button, want to make it un-clickable or hide this button.

[Ron Legters]

Thanks for finding this, but this is the 'Add' button on the related list. What we're looking for is the 'Add All (###)' button on the modal that this opens. I think that code might be one of those things that lives on the backend, and isn't accessible in the instance.