Disabling comments on Knowledge base not working in instance, what could be the issue?

[snow_beginner]

Hi, 

So I have requirements to disable comments on some knowledge bases. I was able to do that by going to the knowledge > knowledge bases and then opening the relevant knowledge bases and checking the disable commenting box as in picture below.

when I click on the view knowledge base related links, I am led to a page with the articles within that knowledge base and when I click one open I can still comment on it. I am seeing the same behavior in my portal as well.

I did this in my PDI as well but there this works just fine. When I disable commenting in my PDI then I am unable to comment on ServiceNow knowledge base article or in the service portal. What could be the issue that it is not working in my instance?

[Saloni Suthar]

Hi @snow_beginner ,

It is always a good idea to clear the browser cache and see if it starts working.

[snow_beginner]

Hi I did do that but that did not work.

[Dr Atul G- LNG]

Hi @snow_beginner 

Please check is any changes done in your official instance and no changes done in PDI for this UI Action.

[snow_beginner]

Hi, I looked at the configure dictionary in both PDI and my instance and there is no change between the 2 records. What else should I be looking for?