Discovery error: "The result file can't be fetched because it doesn't exist"
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01-28-2020 02:44 AM
Dear all,
I'm getting error "The result file can't be fetched because it doesn't exist" .
I checked hi document provided for this
https://hi.service-now.com/kb_view.do?sysparm_article=KB0749612
Solution given for this is :
From the MID server and with the same account used by discovery, ensure the user account used for discovery can:
Access/Create files on the target host
\\<ip_address>\admin$\tmp
I'm not able to understand what actually needs to be done as mentioned in solution
"How can I ensure user account used for performing discovery can access/create files on target host \\<ip_address>\admin$\tmp "
Is this something which I have to do or I have to ask server team to do some configurational changes on access of user which is mentioned in credential?
Can somebody help please?
Regards,
Surendra
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09-13-2021 05:28 AM
I'm done with this.
Thank you for your help!