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Discovery error: "The result file can't be fetched because it doesn't exist"

sr_surendra
Giga Expert

Dear all,

 

I'm getting error "The result file can't be fetched because it doesn't exist" .

I checked hi document provided for this 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0749612

 

Solution given for this is :

From the MID server and with the same account used by discovery, ensure the user account used for discovery can:

 

Access/Create files on the target host

\\<ip_address>\admin$\tmp

 

I'm not able to understand what actually needs to be done as mentioned in solution

"How can I ensure user account used for performing discovery can access/create files on target host \\<ip_address>\admin$\tmp "

Is this something which I have to do or I have to ask server team to do some configurational changes on access of user which is mentioned in credential?

Can somebody help please?

 

Regards,

Surendra

5 REPLIES 5

I'm done with this.
Thank you for your help!