Discrepancy in Dispute Details Visibility Between Workspace and Service Portal

[vinuth v]

Hi All,

I'm currently working on the CDMS application in ServiceNow. I’ve successfully created and imported customer, card, and transaction records from Atelio(3rd party application) into our ServiceNow instance.

When raising a dispute through the Workspace view, I can see the consumer details, along with associated cards and transactions, as expected. However, when raising a dispute through the Service Portal (CSM portal), the consumer details, cards, and transaction information are not visible.

Could you please advise on what might be causing this inconsistency between the two interfaces?

Thanks in advance,

Vinuth

[vinuth v]

@Dr Atul G- LNG 

Yes,