DocuSign Spoke - returning Status of DocuSign Envelope to ServiceNow

[shanedavis]

I followed this article and got the DocuSign Spoke working.  My testing is using the OTB catalog item "Demonstrate Template - Send Job Offer to Candidate" with a copy of its OTB flow "Send employment offer to candidate using DocuSign template".  My only issue is with step 11 of the flow where it waits for the status of the envelope to change.  It's actually waiting on the Envelope table's Status in ServiceNow to change.

Has anyone used the DocuSign Spoke and have a design to where the flow checks the envelope status within the DocuSign envelope and then updates the ServiceNow Envelope record to match any updates? 

Thank you for any help that you can provide!

[Prince Arora]

@shanedavis 

Have you configured your ServiceNow endpoint in docusign?

There is a scripted rest API has been configured in Servicenow, you need to configure that in docusign site

Please let me know if you have more concerns?

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[shanedavis]

We have our DocuSign configured, but are getting with the SME on that side to make sure all settings are correct.  We get the ServiceNow flow to send the document and then are able to sign in DocuSign, but the completed Status never gets back to ServiceNow.  

Thank you for your help.

[Prince Arora]

I have faced the same sceanrio, I have updated changes in docusign side, it worked for me now!

Please check with the SME, whether the endpoint has configured properly at docusign

[shanedavis]

Will do!  Thank you for your input.