I followed this article and got the DocuSign Spoke working. My testing is using the OTB catalog item "Demonstrate Template - Send Job Offer to Candidate" with a copy of its OTB flow "Send employment offer to candidate using DocuSign template". My only issue is with step 11 of the flow where it waits for the status of the envelope to change. It's actually waiting on the Envelope table's Status in ServiceNow to change.
Has anyone used the DocuSign Spoke and have a design to where the flow checks the envelope status within the DocuSign envelope and then updates the ServiceNow Envelope record to match any updates?
Thank you for any help that you can provide!
Good Morning,
Yes I had this problem as well, there is a problem with the OOB Flow where the Status is looking for an uppercase first letter.
But when you check the envelopes table the status is all in lowercase:
Only way I found to resolve it was to Copy the Flow and update the values to lowercase and it all worked fine for me then.
I hope it works.
Kind Regards,
Ashley
