dropdown value not setting post saving record
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01-05-2026 02:51 AM
Hi All,
I am facing an issue where option is not setting post saving the record, in xml record it is showing but in ui view it is setting as none,
there running ui policy where on loading the form it should set the field as none, if i am explicitly checking if record is not new then it is setting next option in ui not the backend selected one.
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01-05-2026 03:39 AM
any screenshot shot mate , bcz clear means the value get cleared if the condition not matched.
Regards
Dr. Atul G. - Learn N Grow Together
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01-05-2026 03:45 AM
Does the drop down have any default value?
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01-05-2026 03:47 AM
No,i am setting explicitly in ui policy to have as none
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01-05-2026 04:04 AM
what's your requirement and what did you configure for this?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-05-2026 05:05 AM
i configured ui policy where it will clear options and add few options for field "type "based format field, which is working fine.
Now, for saved record also, it is clearing options but instead of showing the selected value while submitting. The thing is in xml record i can see the value that is selected while submitting record only in ui it is clearing and setting as none as per ui policy
