Due date notification

[Shabbir1]

Hi Team,

we have a variable on catalog item 'Due date' we are mapping this variable to RITM "Due date' field. Now the requirement is we have to trigger the notification to the requestor 15 days prior to that due date can anyone help me in the script how to achieve this 

[SP22]

Hello @Shabbir1,

Please find the below link and let me know whether it is helpful or not.

Using flow designer:

https://www.youtube.com/watch?v=zsY0JyVBPz4&t=67s

Using Event, scheduled job:

https://www.servicenow.com/community/itsm-forum/how-to-trigger-a-notification-when-due-date-is-appro...