Due Date = Opened Date

Cupcake
Mega Guru

‎10-01-2015 08:08 AM

I've identified another issue with our due date on TASK is taking on the same value as the Opened Date in the RITM.

  • I've checked to see if there was a business rule setup, a client script, UI action, or UI Policy that was setup - I didn't find anything regarding the due date.
  • Is this an OOB ServiceNow function?
  • How can this be changed to days after the opened date? Should I just change the type and will this have any negative impact anywhere else that I need to be concerned about (workflows or anything)
  • And if this is changed, does it have to be changed in multiple places.

find_real_file.png

Thanks,

Karen

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9 REPLIES 9

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

‎10-01-2015 08:11 AM

Hi Karen,



Can you please check the default value from the dictionary of the field "Due date"


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Cupcake
Mega Guru
In response to Pradeep Sharma

‎10-01-2015 08:15 AM

Good day Pradeep, there is no value in the default value


find_real_file.png



Thanks,


Karen


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Pradeep Sharma
ServiceNow Employee
ServiceNow Employee
In response to Cupcake

‎10-01-2015 08:17 AM

Thanks Karen for the update. OOB Due Date is not set by default. I am sure there should be some script or might be from workflow the value is set.


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Cupcake
Mega Guru
In response to Pradeep Sharma

‎10-01-2015 08:33 AM

Thank you I will look further into this.


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