Due Date = Opened Date

[Cupcake]

I've identified another issue with our due date on TASK is taking on the same value as the Opened Date in the RITM.

• I've checked to see if there was a business rule setup, a client script, UI action, or UI Policy that was setup - I didn't find anything regarding the due date.
• Is this an OOB ServiceNow function?
• How can this be changed to days after the opened date? Should I just change the type and will this have any negative impact anywhere else that I need to be concerned about (workflows or anything)
• And if this is changed, does it have to be changed in multiple places.

Thanks,

Karen

[samruddhi30]

You have any update on this? I also facing same issue opened by and due date showing same on Request.

[Michael Fry1]

On your catalog item, there is a delivery time field under General tab. What is that set too?

[Cupcake]

The delivery time for this particular catalog item is 2 days, but the Due Date = Ordered Date is happening for all catalog items that's why I am wondering what is happening.

[julienr]

Hello Karen,

Did you manage to find anything new about this issue?

I'm facing the exact same thing. I've searched just as you did with no luck so far.

[Cupcake]

Hi Julien,

        We realized that it was our workflows and that we had to ensure that the duration there was set to 5 days. Hope this helps.

Thanks,

Karen