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Duplicate records appearing when creating new entries in a custom table

Jagadeesh07
Tera Contributor

3 weeks ago

We are experiencing an issue where duplicate records are being generated whenever a new entry is created in a custom table. Interestingly, these duplicate records are visible to some users but not to others. Has anyone encountered this behavior before, or can suggest possible reasons why visibility of these duplicates might differ across users?

 
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Siddhesh Jadhav
Kilo Sage

2 weeks ago

Hi @Jagadeesh07 

Could you please check the following points and let me know:

  1. Are there any After Insert Business Rules or Flows on this table that might be creating another record?

  2. Is Domain Separation enabled, and do the duplicate records belong to different domains?

  3. Are there any ACLs or Query Business Rules that might restrict visibility for certain users?

  4. Is there any integration, scheduled job, or inbound API that could be inserting records simultaneously?

  5. Do both duplicate records have the same sys_created_by and timestamp, or are they slightly different?

These details will help identify the root cause.

 

Thanks & Regards,
Siddhesh Jadhav

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