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Duplicate records appearing when creating new entries in a custom table

Gallavalli Jaga
Tera Contributor

We are experiencing an issue where duplicate records are being generated whenever a new entry is created in a custom table. Interestingly, these duplicate records are visible to some users but not to others. Has anyone encountered this behavior before, or can suggest possible reasons why visibility of these duplicates might differ across users?

5 REPLIES 5

Tanushree Maiti
Giga Sage

Hi @Gallavalli Jaga 

 

It could be the case of Pagination issue.

Please go through this Support KB article and try the resolution.

 

Sorting in list view may show duplicate records on multiple pages when using pagination - Known Erro...

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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