duplicate two strike rule
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2023 11:05 PM
Hi guys
we encountered the issue that the sctask tickets create duplicate two strike rule. and we cannot determine the reason behind it. May I ask for assistance on where I need to check for us to know the reason behind this.
1 REPLY 1

Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2023 11:23 PM
Hello see if this below helps
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855438
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0541990
Regards
Harish
Harish