Duration field

VedantK
Tera Contributor

‎01-23-2025 11:33 PM

Hello Folks,

In one of my instance for field XYZ Duration it's showing Minutes and seconds. But in prod instance the field only showing time in minutes not second is getting showed.

EX: 
Instance 1 - 8 min 25 Sec
Instance 2 (prod instance) - only showing 8 min (25 sec not getting showed).

 

Thanks & Regards,
Vedant Kurundkar

0 Helpfuls
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1 REPLY 1

Viraj Hudlikar
Giga Sage

‎01-23-2025 11:38 PM

Hello @VedantK 

 

Did you check somebody updated this property or have some script written to hide that?

Check this KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719387

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.