Dynamic Setting of SLA based on Variable Selection

[Kelli42]

Is there a way, perhaps with an onChange script, to dynamically set the SLA in a catalog item request based on what is selected in a variable on the form? For instance, given Request Type is a variable on the form. If Request Type = A, set SLA to 7 days. If Request Type = B || C, set SLA to 21 days.

[Jaspal Singh]

Hi,

Considering SLA is on RITM table you should be able to dot-walk to variable and add it in the Start condition and it will work.

[Kelli42]

I'm not seeing a way to dot walk to the variable - none of the options in filter for start conditions seem to point to that association. Do you know specifically how to set up that condition?

[Dr Atul G- LNG]

Hi @Kelli42 

Greetings!!

Create SLA on RITM Table. and follow the screen shots below.