Dynamic Translation Limitations - Apply to detected language or language translated to

[LenaLindel_f]

In the New York release notes on Dynamic Translations API (https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/dynamic-translation/concept/dynamic-translation-overview.html) there is mention of limitation in what languages are not supported: 

"Dynamic Translation APIs do not support the following translations though the corresponding I18N plugins are activated:

• Simplified Chinese Translations (not supported only for Microsoft)
• Traditional Chinese Translations
• Brazilian Portuguese Translations
• French Canada Translations"

My question is - this limitation - does that relate to language detected or the target language(s) to translate to? Hoping that the target language would be dependent on the translation Service rather than the API capability.

[Ankur Bawiskar]

Hi,

I consider it won't be able to convert from any language to any of the above listed i.e. the target language

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[LenaLindel_f]

Can anyone verify this response please? I am not clear on the correct answer and would like to know 🙂

[Ankur Bawiskar]

Hi,

Did you try activating and do the translation and check?

Regards

Ankur

[Srikar Prasad]

The limitation is regarding the target language. To be more precise, if the target language is user preferred language and it happens to be one of those languages listed, System wont be able to translate them to target language(s). You can verify this on form translations. This is independent of third party translator capabitlity that you are using