Hi Community,
Need to do a minor change in workflow in our Service Portal and thought best to ask advice first.
At the moment when our launch the Service Portal they are met with the standard questions such as 'Would you like to make a request, log an incident etc.). When choosing the 'Make a request' button' they launch the 'Service Catalog' which on the left side show the 'Categories' (we have one called: 'Can we help you?') and in the body the 'Popular Items'.
I would like for the 'Popular items' form not to load (as we do not want to use this) but user instead seeing the items we have under the Category ''Can we help you?':
Do I do this in the '
Service Portal 'Designer' or 'Page Editor' and what do I need to think of while doing this?
Grateful for feedback,
Cheers,
Henrik
No problem. The bin icon will only delete the widget from the page, so can be re-added at any point by dragging from the Widget list on the left hand side.
First you need to clone the SC Category Page widget by doing the following:
Service Portal Configuration > Widget Editor > Edit existing > Select SC Category Page > Click the 3 lines at the top right and choose 'Clone SC Category Page' > name the widget whatever > Submit > Then edit the first two lines of the Server Script section.
Then add your cloned widget to the sc_home page, where Popular items was.
Let me know if anything is unclear!
Matt
