Edit OOB service portal page

[harishdasari]

Hi,

Can we edit the OOB service portal page ?

If answer is yes, can anyone let me know how to do it.

We have a requirement to make some customization to the sc_req_item page, but it is not allowing me to edit this page.

Thanks

[Gautam Annam]

Hello Francis,

 I am also facing the same problem which you had, Did you found a solution for the problem ?

Thanks

Gautam

[Steve Brandt]

This is late information for the question but if you find this conversation from a search, as I did, this may help.  ServiceNow has helped address this issue in London with "Page Route Maps" in Service Portal.  Maps provide an easy way to redirect links pointing to a oob / baseline page to your new custom cloned page.  

From docs.... Multiple widgets in the Service Portal may link to a single page using a hard-coded page ID. If you want to replace the page, all widgets that reference the page must be updated with the new page ID. Instead of cloning and updating each widget with the new page ID, you can create a single record that automatically redirects all references to the original page to point to the new page. This way, you can replace a page without locating and replacing all references to the page ID.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/task/reroute-page.html

[Mrigank Gupta]

yes you can do it.

Clone the OOB widget, make your required customization and then use that newly created (after cloning) widget into the portal page.