Eliminate tags

si21
Tera Guru

‎06-07-2024 05:27 AM

Hi experts,

Users requested to remove tags [label_list] used on HR cases.

Please guide me what is the best practice

1.Shall we(admins) make the tags inactive in prod or

2.Ask the individual users to delete their tags using selfservice>Mytags

 

TIA

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-07-2024 05:30 AM

Hi @si21 

 

It is admin activity but t make sure admin not delete required tags, so better allow teh tag creator to delete the unwanted tags.

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