Email Action button

[nameisnani]

Hi Team , 

I have a requirment on 'Problem' table . 

In the notification we need to add two buttons ' Approve ' and ' Reject ' . 

If we clicks On approve button , in the problem record worknotes should updated with ' approved ' . Same as if we clicks on reject  in the problem record worknotes should updated with ' rejected ' .

I have added image 

This is the mail scritpt 

added this email script to the notificatin 

while prevewing the notification , showing undefined 

can anyone please help me on this request with steps , if possible please provide screenshots for better understanding .

[Ankur Bawiskar]

@nameisnani 

either you need to take user to instance OR ask them reply to that email

another way is check this link

https://www.getgsi.com/blog/servicenow-blog/how-to-embed-servicenow-surveys-in-outlook 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[nameisnani]

Hi @Ankur Bawiskar 

Sorry didn't get your point , 

and the link which u have provided is not working for me .

If possible could you please provide me the steps to achoieve my requriment 

[Ankur Bawiskar]

@nameisnani 

As pointed out by @Chaitanya ILCR , please check that and let us know the feedback

Also note if you are referring to this link for showing the images then the script include name and function name are same and might cause issue, so have that separate

Approve/Reject button in Approval notification 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[nameisnani]

@Ankur Bawiskar @Chaitanya ILCR 

Thanks for the response , checking 

[nameisnani]

@Ankur Bawiskar @Chaitanya ILCR 

could you please help me on my requriment , please  

I have a requirment on 'Problem' table . 

In the notification we need to add two buttons ' Approve ' and ' Reject ' . 

If we clicks On approve button , in the problem record worknotes should updated with ' approved ' . Same as if we clicks on reject  in the problem record worknotes should updated with ' rejected ' .

could you please provide steps to acheiev my requriment . 

please provide script . 

@Ankur Bawiskar @Chaitanya ILCR  Please help me on this .