Email alerts with incident
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08-21-2023 03:47 AM
Hi, I need to create a new configuration. · From email address: integration.support.com
· Subject line for integration: “SMPI – <process name> – PROD”
About Examples:
§ “SMPI – InvoiceDownload – PROD”
§ “SMPI – SupplierCreation – PROD”
§ “SMPI – OnBoarding – PROD”
Routing key = “SMPI”
o Routing key will be a partial match on the subject line of the incoming email.
· TechCentral group to be assigned = L3 - Applications
New Service Assigned = “SMPI”
where to create something like this?
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08-21-2023 04:12 AM
Hello @New user1212
You should use "Inbound Email Actions" to achieve the criteria.
Here're some references:
- https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/reference/...
- https://www.servicenow.com/community/itsm-articles/incident-creation-via-e-mail-inbound-action/ta-p/...
Please mark it Correct and Hit Like if you find this helpful!
Regards,
Karthiga