Email approvals using Flow Designer

[Thereza Van der]

Hi everyone

I have a catalog item that needs to be approved/rejected by the line manager of the person who logged the request. Not all line managers have a license. The manager does not only need to click on approve/reject in an email. He also needs to fill in a few questions before he approves/rejects. Is there a way to do this via email approval or any other way without consuming a license?

I created a flow for this, but I am not sure how the approval part should work if the line manager does not have an ITIL licence that's why I thought about an email approval.

I attach a screenshot of the variables. The ones highlighted in yellow needs to be filled in by the line manager and then approved/rejected.

 

[Ankur Bawiskar]

@Thereza Van der 

approval will require licensing and those approvers should have approver_user role.

You cannot allow the variable editor to be editable for the approver.

Best way is to configure inbound email action on RITM table and let them reply on that email in particular email body format, your inbound action will parse and update and then either approve/reject

check this link how the email body can be formatted

Parsing Inbound Email 

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