Email body can't be attached to work notes/description using flow designer

[Apaul]

I am creating a flow where through email an HR case be created. Although case getting created, subject and other mappings are working fine except email body. Tried to map email body with work notes or description but nothing is coming there, its blank. Here is the logic. What to do?

[Viraj Hudlikar]

Hello @Apaul 

It seems issue over community that we cannot see image which is uploaded with question but never mind do check this video https://youtu.be/dp48IvF1kNg?si=hUyBl-_2us7s1xLb OR go through Creating Inbound Email Flows | ServiceNow Developer

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Apaul]

Tried the same approach but case got created, only body text are not coming to description field or even in worknote

[Viraj Hudlikar]

Hello @Apaul 

Did you check flow context is the email body showing for the field mapped on record.

I just tried same, and it worked for me very fine.
Below is snip of flow I created:

After receiving email flow context is as below:

Actual record which got created is showcased as below:

If the same step is followed and still issue, I would recommend you recreate the flow again and do test/debug in your lower instance.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Apaul]

If you test it using test button, its working. But if you try to  trigger using system mailbox with real time mails, its not.