Email client is not visible on form

sowmyaj · ‎10-12-2016

Hi All,

Even after enabling email client I'm not able to view it on form.

Any help is appreciated..

Thanks,

Sowmya

JC Moller · ‎10-13-2016

Hi,

Are you creating a new ticket (screenshot has submit button)?

The email client is visible and usable when you modify a ticket.

- Jan

View solution in original post

Kalaiarasan Pus · ‎10-12-2016

Do a cache.do refresh and see if that helps.

sowmyaj · ‎10-12-2016

Hi Kalaiarasan,

I refreshed cache but still no effect.

Thanks,

Sowmya

Geoffrey2 · ‎10-12-2016

The issue looks more like you can't see the More Options menu. It might not be specifically related to the Email Client. You should still be able to see this menu so you can toggle the Template Bar, toggle Annotation, and use Tags.

sowmyaj · ‎10-12-2016

Hi Geoffrey sage,

If you check the screen shot I posted I don't see any options hidden.

Thanks,

Sowmya