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Email Client Template for MIM Communication plan

Alan_Mou
Tera Contributor

‎04-18-2024 03:52 AM

Hi all,

 

I am creating a email template for the MIM communication plans and wish to auto populate some of the content of the mail..

 

so far I have I have number, when incident started and person its assigned too...

 

Alan_Mou_1-1713437430885.png

 

But I want to extra the Duration time and list of Impacted Services,  and so far i am unable to find the correct reference to use..

 

any help would be greatly appreciated 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-18-2024 07:04 AM

Hi @Alan_Mou 

 

https://www.servicenow.com/community/itsm-forum/how-to-add-impacted-services-cis-to-an-email-notific...

 

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