Email coming from other Servicenow instance

Xhare
Tera Contributor

‎01-08-2025 06:03 PM

Hi,

I need to create an Incident when emails are received from another ServiceNow instance.

The other ServiceNow instance is already sending emails, but they are not being received in our instance.
What should I check to ensure the emails are successfully received in our instance?

 

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5 REPLIES 5

Jon23
Mega Sage

‎01-08-2025 07:00 PM

Hi @Xhare,

Have you checked the SN instance Inbound Email configuration is enabled?

Jon23_0-1736391607353.png

 

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Xhare
Tera Contributor
In response to Jon23

‎01-08-2025 07:30 PM

Hi @Jon23 ,

 

Yes, email receiving is enabled in our instance and able to received some emails coming from other user, but not in other Servicenow instance.

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Xhare
Tera Contributor
In response to Jon23

‎01-08-2025 10:16 PM

Hi @Jon23 ,


Upon checking the email was received but it was stored on System Mailboxes > Junk .

How to allow email coming from sample Servicenow instance : sampleInstance@service-now.com

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Runjay Patel
Giga Sage
In response to Xhare

‎01-08-2025 11:19 PM

Hi @Xhare ,

 

Add your domain here like "service-now.com".

RunjayPatel_0-1736407131107.png

 

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