Email not recieving from a particular user

Arpit_S
Tera Contributor

‎11-15-2023 08:37 AM

Hi,

 

We have an User 'XYZ', when we recieve an email from XYZ, we do Inbound action.

 

But, SNow Inbox is not recieving any emails from this particular user, could you please help with this, why is it happening?

 

Note: User is ACTIVE, and not locked out. also, user as correct email address in User record.

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11 REPLIES 11

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Arpit_S

‎11-27-2023 04:38 AM

Hi @Arpit_S 

 

Raise HI ticket to support team.

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Arpit_S
Tera Contributor
In response to Dr Atul G- LNG

‎11-27-2023 07:56 AM

Thanks Atul, will raise a HI ticket for this.

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AshishKM
Kilo Patron
Kilo Patron
In response to Arpit_S

‎12-11-2023 06:26 PM

Hi @Arpit_S ,

Please accept solution and helpful for others and close this open thread. 

You can make more than one reply as solution.

 

-Thanks,

AshishKMishra


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AshishKM
Kilo Patron
Kilo Patron

‎11-15-2023 08:53 AM

Hi @Arpit_S,

Check the notification preference and notification option ( in sys_user table ) for this user.

Did you check with your org office365 team about this issue because your org mail server is sending that email to ServiceNow's email account.  

 

-Thanks,

AshishKMishra


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Arpit_S
Tera Contributor
In response to AshishKM

‎11-25-2023 07:45 AM

I have checked that, according to them, it is forwarding it to the respective ServiceNow data center.

 

and they are saying it must be on ServiceNow tool side, as their tool is saying, mail has been forwarded.

 

Sorry for the delay.

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