Email not recieving from a particular user

Arpit_S
Tera Contributor

‎11-15-2023 08:37 AM

Hi,

 

We have an User 'XYZ', when we recieve an email from XYZ, we do Inbound action.

 

But, SNow Inbox is not recieving any emails from this particular user, could you please help with this, why is it happening?

 

Note: User is ACTIVE, and not locked out. also, user as correct email address in User record.

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11 REPLIES 11

AshishKM
Kilo Patron
Kilo Patron
In response to Arpit_S

‎11-27-2023 05:51 AM

Hi @Arpit_S ,

In that case, open a support case with ServiceNow and get the system logs details for further analysis.

 

-Thanks

AshishKMishra


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Arpit_S
Tera Contributor
In response to AshishKM

‎11-27-2023 07:54 AM

that is the only way I guess, thanks AshishKMishra.

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