Email notification based on record producer variable?

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Hi All,

I currently have various record producers set up, when completed, an email notification is sent to specific emails with the input of all variables within the record producer.

This is set up via an event, a business rule and a notification all within a custom application - this is working great!

However, I am trying to configure another notification based on the input of one of the variables within the record producer i.e -

If variable 'Team Leader' is 'Joe Bloggs' then send this email notification to 'Joe Bloggs'.

Everything I have tried so far is not sending one.

Does anyone have any ideas on how to achieve this?

Thank you,
Alex

 

 

11 REPLIES 11

@Alex 

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Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Alex 

Thanks for marking my response as helpful.

Did my reply answer your question?

If so, please mark appropriate response as correct & helpful so that the question will appear as resolved for others who may have a similar question in the future.

Thanks!
Ankur

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader