Email notification is not triggering

[Saib1]

Hi All,

We have enabled these below in email properties still . email is not going to the customer

Email send Failed

[luffy3478]

I am expecting this instance is a sub prod instance.

You need to add the email in the second field to trigger emails.

Adding the email in the field will trigger every email to the customer.

We generally trigger email to our test email box and send a screenshot of it to the customer to check

[Saib1]

Thanks 

Yes it is subprod instance where is the second field to add? CAn you show me

[Mark Roethof]

@Saib1 see my comment, its misconfiguration from your end.

[Mark Roethof]

Hi there,

What if you test with one Email override address?
What is the Email Diagnostics showing?