Email notification is not triggering

[Saib1]

Hi All,

We have enabled these below in email properties still . email is not going to the customer

Email send Failed

[Sandeep Rajput]

@Saib1 Please refer to this support articles https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535129 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538135

they contains different troubleshooting steps to know why a notification is not working.

[Mark Roethof]

I just confirmed: it's the semicolon, thats not allowed. Your email should also show something like: