The Zurich release has arrived! Interested in new features and functionalities? Click here for more

email notification recipient

Hafila Hatta
Tera Guru

hi, we have a custom email notification for incident, this email will be sent to the requester. after 2 days, it will send the same email, but is it possible to add the requester's manager as the recipient? basically we want to use the same template, just need to add another recipient 

5 REPLIES 5

mayankkumar
Tera Sage

Hi @Hafila Hatta,
Yes, it is possible
Tell me how you're triggering your email, I'll guide you with steps
------------------------------------------------------------------------------------------------------------------------------------------
Please mark my response helpful and accept as solution
Thanks & Regards
Mayank