Email Notification - request item RITM00***** Approval Request - How to edit/change email body

[ElsaBallerina]

Hi Everyone 😀

I am really new to ServiceNow and I would really appreciate some support on the following question. My apologies ahead as I am sure it is not the first time someone must have asked this.

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We are using ServiceNow Catalog to have users submit requests. These requests are linked with a flows which looks the image below:

 

The manager will get the following email notification, image below:

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• From where can I edit the email body?
• How can I add more valuable information into the email body?
  • Example: Showing in the email body the description written by the end user which is on a REQ00*****?

I need help to make it for informative so that the approver sees more on the email body than what is currently shown above as the standard email template notification.

Currently running the Vancouver version

Thank you very much for your help and time.
You all have a wonderful week 😎


Cheers,
Elsa

[Karunakaran]

Hello @ElsaBallerina ,

To add to what @Appanna M said, after you have gone to the particular notification, you can perform the required changes in different ways.

• you can overwrite the content on the notification itself
• change the content in the standard template which is being used in the notification
• create an email script for your changes.

For understanding more about the email notifications, please refer the below links

https://www.youtube.com/watch?v=-cvOz4rlGdk

https://www.youtube.com/watch?v=KCzCO0VDm5A

Please let me know, if you need more help.

Thank you,

Regards,

Karunakaran.

[ElsaBallerina]

Hi @Karunakaran,

Thank you for the videos and I will look at them to understand better these email notification but I am still not sure which one I need to edit exactly:

I replied as well to Appanna M about this too since I am definitely lost 😵
Thank you very much for your help Karunakaran


Cheers,
Elsa

[Karunakaran]

you can find the email notification from the email logs.

type email in the filter navigator

System Logs --> Emails

Find the email from the list. Open the email. There you will have the notification field. If you open that it will open the notification used.

[Karunakaran]

@ElsaBallerina any update. please let me know, if this is not helping.