Email notification triggering twice

[G Balaji]

Hey all,

We've a notification that is intermittently triggering twice to the end user. The notification is defined to be triggered when the work note is added. 'Send to creator' is not selected.

Any hint towards the root-cause?

Thanks and Good Day!

[Ankur Bawiskar]

Hi,

Is this happening only for that user?

1) Did you check the email is getting twice because of the update happening 2 times

a) Right Click on Record Header then goto the History and check updates logs at same time with same state.

2) please check any BR has current.update()

3) please verify the notification conditions

Regards
Ankur

[G Balaji]

Hi,

TY for the response.

All of these conditions looks good. 

[Tushar varshne1]

If current.update() not there what to do ?Do we need to add this ?

[Vamshi dhar]

Hi Balaji,

Is it the same notification trigerring twice or different. Also what's the time gap between two notifications.

Thanks

Vamshidhar