Email Notifications are not showing under Notification bell icon

[kashinathl]

Hi All,

We are enabled the notifications in the ServiceNow platform preferences header.

By this, we are able to create provider notifications, and they are appearing in the notification bell icon of the platform header.

But, when we send email notifications to the users, those notifications are not appearing in the above platform notifications bell icon? Please suggest.

Thanks

[Peter Bodelier · Accepted solution]

Hi @kashinathl,

Email notifications are not displayed here.
You will need to set this up:

Create custom notifications in Next Experience (servicenow.com)

[kashinathl]

Sure @Peter Bodelier 

Thanks!!

[Peter Bodelier]

If your question has been answered with this. Please close the question by marking my answer as correct.

[kashinathl]

Yes @Peter Bodelier 
I think we need to create new notification in provider notification type to appear them under platform bell icon of navigator. Thanks again