Email receiving on Inactive users

[georgechen]

Hi folks,

I am investigatign an email notification on inactive users trying to understand how ServiceNow process the emails when they are recieved.       My experiment has shown that if a user is marked inactive and there is an incoming email against that user, it appears that no email record (in sys_email table) is created.   I have a thought that this might relate to Inbound Action Script, Inbound Email Actions - ServiceNow Wiki , but but wondering if you could advise?

If the email still needs to be received on that user, is this possible without any changes to OOTB scripts like business rules?

Thanks in advance.
George

[Pradeep Sharma]

Hi George,

You may find the below thread helpful.

Incoming mail is processed through inactive user instead of active one

[georgechen]

Hi Pradeep, thanks for your prompt tip.   I am going over the thread now.

Best wishes,
George