Email script is not working in the subject

[Brijmohan]

I am calling email script in Notification subject. It is not working in the subject and same script working in the body. PFB script that I am using in email script.

var str = current.short_description.toString();
                var str1 = str.slice(0,10);
                template.print(str1);
                //email.setSubject('Information request '+current.number+' '+str1);

email.setSubject is working in subject but in that case I need to create separate email script for each notification.

Thanks & regards,

Brijmohan  

[Jaspal Singh]

Hi Brijmohan,

Can you try adding the email.setSubject() just before you set the description in the mail script.

[Brijmohan]

Hi @Jaspal Singh , Thanks for your response but I don't want to use email.setSubject() because If I will use it i need to create more then one email script. I am just want to call email script in subject so I can only restrict 60 char like below.

var str = current.short_description.toString();
                var str1 = str.slice(0,60);
                template.print(str1);

 but this code is not working it is giving in subject ${mail_script:script_name} without email subject. 

[Sagar Pagar]

Hi @Brijmohan,

You need to use email.setSubject(); method to set/override the subject using email scripts. with out setSubject() will not be able to set subject in notifications.

Try this updated scripts:

var str = current.short_description.toString();
var str1 = str.slice(60);
// template.print(str1);
email.setSubject('Information request ' + current.number + ' - ' + str1);

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers! 👍🏻
Thanks,
Sagar Pagar

[Sagar Pagar]

Hi @Brijmohan,

Have you looked into my comments? let me know if have any issues so far.

If my response helps to solve your issue. Kindly mark it as helpful/correct. It will be helpful for future readers! 👍🏻
Thanks,
Sagar Pagar