Email script is not working in the subject

[Brijmohan]

I am calling email script in Notification subject. It is not working in the subject and same script working in the body. PFB script that I am using in email script.

var str = current.short_description.toString();
                var str1 = str.slice(0,10);
                template.print(str1);
                //email.setSubject('Information request '+current.number+' '+str1);

email.setSubject is working in subject but in that case I need to create separate email script for each notification.

Thanks & regards,

Brijmohan  

[Madhav Rao D V]

Hi @Brijmohan ,
According to your requirements, The expected outcome is to set the subject of the email notification based on what notification.
Using the field called email_action.name(Get the name of the notification) and a set of if-else conditions, we can set the subject of the email according to the requirement.
if(email_action.name == '/*Name of the notification*/'){
email.setSubject(' /*Content*/ ');

}

else if(email_action.name == '/*Name of the notification*/'){
email.setSubject(' /*Content*/ ');

}

[Ankur Bawiskar]

@Brijmohan 

what's your business requirement here?

Did you add logs and debug?

[Sandeep Rajput]

@Brijmohan To address your requirement related to using a single subject script for different notifications, you can simply create a generic subject mail script, inside the subject script, simply use a switch case and add multiple cases with notification name. 

Here is an example.

@Brijmohan To address your requirement related to using a single subject script for different notifications, you can simply create a generic subject mail script, inside the subject script, simply use a switch case and add multiple cases with notification name. 



Here is an example.

(function runMailScript(current, template, email, email_action, event) {

        var priority = [current.priority.getDisplayValue()];

        var subject = "";
        switch (email_action.name.toString()) {
            case “ Comment added”:
                subject = "Case opened - " + current.number + ": " + variables;
                break;
            case “ Work note added":
                subject = "Case updated - " + current.number + ": " + variables;
                break;
        }
    }
 

[thomaskennedy]

Try this - this is just an example of what Sandeep suggested. So you can use template.print(), in a notification email script.