Email Sending is Non-Operational and Email Receiving is Non-Operational

ramesh_r
Mega Sage

Hi Team

How to enable this two "Email Sending is Non-Operational and Email Receiving is Non-Operational". because of this issue im not able to Send or Receive the Emails, so can any one help me to resolve this issue

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15 REPLIES 15

vab_13
ServiceNow Employee
ServiceNow Employee

check if you have got valid email accounts:


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Mark your feedback( Like or Helpful or Correct) as per the impact of my response. Cheers!


Vab


Hi Vab Singhal

Thanks for your replay,



I have validated the account but still its showing the same error.



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This part only showing this green color


vab_13
ServiceNow Employee
ServiceNow Employee

Can you check Active for both: is that true?




Mark your feedback( Like or Helpful or Correct) as per the impact of my response. Cheers!


Vab


Yes. hope your telling about this..but still i am facing the same issue



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