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Email Template Breaks in Gmail but Works in Outlook & ServiceNow

NiveditaM
ServiceNow Employee
ServiceNow Employee

‎02-20-2025 01:10 AM

I’m facing an issue where my ServiceNow email template renders fine in Outlook & ServiceNow preview, but appears broken in Gmail.

Questions:

  1. What tools can I use to debug Gmail rendering issues?
  2. Any known CSS limitations in Gmail?
  3. Best practices for ensuring compatibility across email clients?

Would appreciate any insights! Thanks.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-20-2025 01:18 AM

Hi @NiveditaM 

 

I think you need search on google for gmail issue, as email is going out for SN , so no issue at SN.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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