Email Template Breaks in Gmail but Works in Outlook & ServiceNow

NiveditaM
ServiceNow Employee

I’m facing an issue where my ServiceNow email template renders fine in Outlook & ServiceNow preview, but appears broken in Gmail.

Questions:

  1. What tools can I use to debug Gmail rendering issues?
  2. Any known CSS limitations in Gmail?
  3. Best practices for ensuring compatibility across email clients?

Would appreciate any insights! Thanks.

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Hi @NiveditaM 

 

I think you need search on google for gmail issue, as email is going out for SN , so no issue at SN.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************