Good evening everyone, I am working on an email template on the sysapproval_approver table, most of the fields have information when the email is sent, but the approval links and configuration item is empty, can anyone spot what i am doing wrong or if my approach in general is all wrong?
The goal is to add a bit more information on the approval email that goes out by adding the CI and other fields from the standard change proposal.
Hi, OOB these task fields are not part of the sysapproval record, with sysapproval being related to the source task via the 'Approval for' field aka 'sysapproval' and this holds a reference to the task table.
If your fields exist on the task table you should be able to select\dot.walk it via the notifications variable selector field.
if the field is specific to a task type (IE change request) then I think you would need to use a notification email script to look-up the target task record and return the field value(s) required (to your notification).
