Email triggering two times

[Community Alums]

Hello,

Email triggering two-times one send ignored and after that it will send ready I don't why I already check the weight.

[Amit Gujarathi · Accepted solution]

HI @Community Alums ,
I trust you are doing great.

To address this issue, let's consider the following steps:

1. Review Email Notification Setup: Ensure that the email notification is set up correctly. In ServiceNow, go to System Notification > Email > Notifications and review the conditions and settings of the specific notification.

2. Check Business Rules or Scripts: Sometimes, duplicate emails are caused by business rules or scripts triggering the same notification more than once. Verify any business rules or scripts associated with the process that sends this email.

3. Inspect Email Logs: ServiceNow provides email logs that can help you trace the email sending process. Go to System Logs > Email Logs to see if the email is being sent multiple times and identify the cause.

4. Evaluate Workflow (if applicable): If a workflow is involved in triggering the email, ensure that the workflow is designed correctly and is not looping or triggering the email notification more than once.